How things should be done vs. how they are done.

We close the gap between the theory and the practice. Our uniqe set of tools and practices release the knowledge in your organization so that from top-down and bottom-up, everyone is in synch with what needs to be done and how to do it.

Some of the problem domains we have helped our customers with:

• Why Operations Manuals never seem up to date
  
• Why Operations Manuals don't get used
  
• Why 95% all e-learning programs are a dismal failure
  
• Why Policy and Procedures are viewed as theory, rather than a guide to practice
  
• Why Software manuals lag behind production releases
  
• Why Customers know more about your business than your new employees
  
• Why Employees are missing the last 20% that they need to do the job right
  
• Why Managers are not up to date on policies and procedures
  

  Each organization is unique, but the information problems they face are surprisingly similar. Contact us to take advantage of what we have learned.

	"It takes great skill to listen, hear, transform and then produce a product that accurately and sensitively reflects the client's needs. Thanks for a job well done" KJ - Director Grief Support Web Site and e-learning services
	"We now have an Operations Manual that works!" ML - Film Industry Rental Operations
	"Project Group truely are innovators in this field" RP - Procurement Specialist

A corporation's knowledge base does not come from outside. It generated internally through a blend of top-down policies and procedures and bottom-up practices. The closer these are in synch, the smoother the organization runs. At Project Group we have a unique set of tools and procedures that synch up the knowledge throughout the organization.

If your customers, employees and shareholders had the information they needed when they needed it, what would happen?

Operations manuals, Policies and Procedures, Training Programs and actual Work Practices, in synch all the time.